1
A new email comes in
When a new email arrives in the connected inbox, the automation starts.
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Kasper — Inbox Agent
Kasper sorts, drafts, routes, and logs every inbound email. Your team approves. Nobody starts from a blank inbox again.
Calm. Methodical. Nothing gets past him. He's read ten thousand messages and never missed one that mattered.
How It Works
Kasper helps your team handle inbound emails faster. It reviews each new email, sorts it by type, prepares a draft reply when a reply is needed, sends the right person a review notice, updates your tracking system, labels the email, and records what happened.
It does not send emails on its own unless you have approved that setup in writing. Your team stays in control.
2
The email is prepared for review
The system reads the sender, subject, message, thread details, and any available context needed to process the email.
3
Your business rules are checked
The system checks your routing rules, team owners, VIP list, sensitive topics, business hours, and approved response guidelines.
4
The email is sorted
The email is placed into one clear category, such as sales, support, billing, legal, urgent, newsletter, low priority, VIP client, or needs human review.
5
The next action is chosen
Based on your rules, the system chooses the correct path: draft a reply, assign it to a team member, escalate it, skip it, or mark it for human review.
6
A draft reply is prepared when your rules call for one
If the email requires a response, the system prepares a draft using your approved tone and instructions. Your team reviews and edits the draft before sending.
7
The right person is notified
The assigned team member receives a review message in your chosen channel, such as Slack, Teams, or email. The message includes the email summary, category, priority, and recommended next step.
8
Your tracking system is updated
The system creates the agreed record in your CRM, sheet, database, or task system. This may be a note, task, log row, or status update, depending on your setup.
9
The email is labeled
The system applies the correct label, category, or status to the email so your team can see what happened.
10
The run is logged
Every email gets a tracking ID. The system records the email type, priority, assigned owner, draft status, approval status, labels applied, tracking records created, and final result.
What Your Team Controls
- Which emails get draft replies
- Who reviews each type of email
- Which topics get escalated
- Which emails are skipped
- Which labels and statuses are used
- What tone the drafts follow
- Whether automatic sending is ever allowed
What We Need From You
- Your email system
- Your CRM or tracking system
- Your review channel
- Your logging destination
- Your routing rules
- Your team owner list
- Your VIP list
- Your sensitive topic list
- Your approved response tone
- Your business hours and escalation rules
Safety Rules
By default, Kasper — Inbox Agent does not:
- Send emails without approval
- Delete emails
- Make legal, billing, refund, or contract promises
- Mark sensitive messages as resolved without review
- Ignore VIP messages
- Use hidden passwords or secret keys
- Take action without logging it
The Result
Your team gets a clear system for handling inbound email. Emails are sorted, routed, drafted, labeled, and logged the same way every time. Your people still make the final call, but they no longer start from a blank inbox.